Frequently Asked Questions (FAQ)

TeleHealthKare is a platform that facilities a consultation (over phone or video) between a doctor and a patient so that the patient can get a treatment plan and medications for non-emergency conditions.

You can use TeleHealthKare for 1. any non-emergency or non-life-threatening conditions, 2. minor medical care, 3. sick notes for your school or work, 4. medications (prescription or over-the-counter) 5. confirming if you need an in-person consultation 6. getting suggestions or advcie. Please see our Patient p(javascript:void(0))ages for various conditions that we treat for.

Yes. The doctors operate only in states or countries where they are licensed toi practice.

Typically, it is anywhere between 5 and 15 minutes. Certain consultation such as for social or emotional care, and session with psychiatrists are longer.

Our physicians cover consultations for psychiatric conditions, with respect to refills and adjustment to the dosage, and provide equivalent substitutes for ongoing medications. However, we do not provide controlled substances or therapeutic cannabinoids. We do not cover situations involving delusions, hallucinations, and homicidal thoughts.

Yes. We have pediatrists, primary care physicians, family practitioners and internists for care of young children. During the teleconsultation, if the doctor feels a need for an in-person consultation, we will suggest so. Certain situations may not be suitable for remote or tele-visits. One such example, is ear infections for children, which require an in-person visit for ear examination.

Yes. We provide initial consultations for symptoms that appear like Covid-19 viral infection. In case, there is need to go to a Hospital, we prescribe medications and a treatment plan. In case, there is a need for in-person consultation or laboratory testing, we will advise so. Medicines recommended for Covid-19 patients may be experimental and have limited or no clinical evidence to support their benefits or risks. Note that refund requests after a Covid-19 consultation will not be accepted or processed.

Please send an email to support@TeleHealthKare.com or fill the Contact us (javascript:void(0))form and one of our trained service specialists will contact you.

No. Many situations are suitable for an in-person consultation, such as emergency conditions, ear infection, or severe bleeding. If the teleconsultation physician recommends an in-person consultation, the fee or co-pay will not be refunded.