Informed Consent

 

This informed consent agreement  ("Agreement") sets forth the general guidelines and acceptable uses of the TeleHealthKare.com website ("Website" or "Service") and any of its related products and services (collectively, "Services"). This Agreement is a legally binding agreement between you ("User", "you" or "your") and TeleHealthKare Inc. ("TeleHealthKare Inc.", "we", "us" or "our"). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement.

 

If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms "User", "you" or "your" shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. You acknowledge that this Agreement is a contract between you and TeleHealthKare Inc., even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

 

Data Storage and Telecommunications
 

TeleHealthKare Inc. uses technical solutions to establish communications between healthcare service providers, physician, or doctors (collectively, Providers"), and those seeking medical consultations or help. Providers may include family care practitioners, primary care practitioners, preventive treatment practitioners, specialists, and subspecialists. The communication shall include various records and logs, including:

  • Medical images

  • Medical records,

  • Audio or video files

  • Data or files from medical devices

This information would be stored and used for diagnosis, therapy, follow-up consultations, service improvements, changes in the treatment plans and medications, and/or patient education.

The electronic systems and recording procedures include measure to safeguard the patient data and ensure data integrity.

Potential Benefits
 

The potential benefits of storing the data include the ability to obtain advice from a physical or medical practitioner without having to visit a clinic, hospital or healthcare facility. The benefits of telehealth services are that it saves time and effort as compared to going physically to a clinic or medical facility, and provides consultation appointments at short notice, and possibly on the same day, or during off work-hours and weekends, which can result in timely remedy for non-emergency conditions.

Potential Risks

On the other hand, there are various risks, including, but not limited to the following:

  • Equipment or communication failures may result in a delay in the completing the diagnosis or providing the treatment plan or medications.

  • The nature or type of existing medical conditions, or quality of video-conferencing or tele-communications, could result in incomplete or inconclusive diagnosis, and therefore a recommendation for a face-to-face consultation or another teleconference visit.

  • Security failures, or device or technical problems could lead to a security and privacy breach of patient information or data.

  • Teleconferencing limitations, inadequate communications, diagnosis errors, or incomplete medical information may lead to adverse events, allergic reactions, adverse drug interactions, or serious adverse events.

Patient Consent to Use of Telehealth Services

By using this site or accepting this Agreement, you acknowledge that you understand and agree to the following:

  1. That information, obtained via online communications such as audio or videoconferencing will be stored and used for diagnosis, changes to the treatment plan or medications, changes to the levels of services, or for research,

  2. That telehealth services has certain limitations due to its remote nature including an inability to conduct physical tests, which could affect the quality of the diagnosis or treatment plans,

  3. That there are various alternatives to telehealth services and those have been explained to you,

  4. That various physical tests could be suggested as part of the telehealth treatment plans, and the test outcomes would be used for further diagnosis and telehealth services,

  5. That you have read and understood the benefits and risks of telehealth or teleconferencing services, and also discussed those with your physician(s) or other designated individual(s), and all your questions have been answered to your satisfaction,

  6. That the medical information could be shared with other individuals for consultation, scheduling, or billing purposes and those individuals will maintain confidentiality of the information,

  7. That during the telehealth consultations, there could be other individuals to help with the medical consultation, equipment operation or conducting the videoconferencing session, and that those individuals will maintain confidentiality of the information, but you have the right to request omission of certain parts or details of the medical examination or history, request that the non-medical personnel be removed from or leave the consultation, or request termination of the consultation,

  8. That telehealth services would involve communication of personal medical information or data to other healthcare providers, within or outside your state,

  9. That it is your responsibility to inform your primary care physician or family practitioner about telehealth services that you are consenting, including electronic communication of your personal medical information,

  10. That there could be anticipated benefits from telehealth services but there is no guarantee or assurance of those benefits,

  11. That you have the legal authority to personally represent or act as guardian for all the dependents specified in your account,

  12. That you will continue to reside at the address and state specified in your account for the duration of the telehealth services, and in case there is a change of address, you will update the address in your account, prior to scheduling or conducting further telehealth consultations,

  13. That you have the right to voluntarily withdraw your consent at any time from telehealth services, and your withdrawal will not impact your rights for future treatments or care,

  14. That the laws that govern the confidentiality of medical information applies to telehealth services and telemedicine, and

  15. That you have received answers to your queries and have voluntarily provided your informed consent to participate in telehealth services, under the terms in this Agreement.

Contacting us

If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may do so via the contact form, or you may send an email to support@TeleHealthKare.com.

 

This document was last updated on August 2, 2020.