Our policy is valid for a period of 30 calendar days from the date of the purchase. If you are not satisfied with the service for any reason you can ask for a refund. A pro-rated refund will be issued for the unused portion of the services. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.
The following criteria must be met to qualify for a refund:
Customer's account must be in good standing,
Service must not be used, and
Service malfunctions or doesn't work as described.
If the conditions listed above are not met, we reserve the right not to issue a refund. It's important to keep in mind that there is often a difference between a service that doesn't work and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the service is not working.
Please note that any additional services, custom work or technical support are non-refundable as our time cannot be recovered.
This document was last updated on August 2, 2020