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 Refund Policy

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Our policy is valid for a period of 30 calendar days from the date of the purchase. If you are not satisfied with the service for any reason you can ask for a refund. A pro-rated refund will be issued for the unused portion of the services. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

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Refund requirements

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The following criteria must be met to qualify for a refund:

• Customer's account must be in good standing,

• Service must not be used, and

• Service malfunctions or doesn't work as described.

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If the conditions listed above are not met, we reserve the right not to issue a refund. It's important to keep in mind that there is often a difference between a service that doesn't work and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the service is not working.

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Additional services

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Please note that any additional services, custom work or technical support are non-refundable as our time cannot be recovered.

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Contacting us

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If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form or send an email to support@telehealthkare.com.

 

This document was last updated on August 2, 2020

 

 

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